1. We thoroughly review the ISO and NICB reports as well as
the claim file.
2. Within 24 hours we contact the claimant by phone to
schedule a pre-surveillance interview.
3. We conduct an extensive tape recorded interview with the
claimant following a question outline that not only profiles
the claimant but is specific to the loss.
4. Whenever possible we conduct canvases of the
neighborhood .
5. We conduct asset and background investigations of the
claimant.
6. We begin surveillance once we can determine the best
possible time and place to provide the most cost
effective solution for our client.